- Care Quality Commission (CQC) Inspection
- Catchment Area
- Disabled Access
- GP Sessions
- Home Visits
- How to Join the Practice
- How To Make An Appointment
- How to Obtain Test Results
- Infection Prevention and Control Statement
- Making a Complaint
- Named Accountable GP
- Patient Confidentiality
- Practice and Patient Charter
- Practice Opening Times
- Privacy Notices
- Removal from the Practice List
- Text Messaging Service
- Training Days
- What to do if the Surgery is Closed
- Zero Tolerance Policy
How To Make An Appointment
All surgeries are by
APPOINTMENT ONLY and can be booked either online or by phoning the practice:
24 Hour Online Booking System
This is a quick and easy way to view, book and cancel your appointments via the practice website from home, work or on the move. In fact you can book wherever you can connect to the internet. It’s faster and easier and because this is a 24 hour online service you can do this in your own time, day or night. All the information that is sent to the practice in this way is secure. Your details are protected using the highest standard internet security and only you and your GP see the information. Patients wishing to use this facility need to register first by completing an Internet Registration form and instructions are available from Reception.
Phone the Surgery on 01928 723676
The reception office is open Monday to Friday 8.00 am to 6.30 pm. Patients may pre-book an appointment with a doctor up to 2 weeks in advance except Monday mornings & Friday afternoons which are booked on the day only. Appointments with a practice nurse can be made up to 4 weeks in advance. There are also a number of appointments made available each day, morning and evening, but for these appointments you might be seen by any of the doctors who are consulting. For pre-booked appointments you are entitled to ask for the doctor of your choice and we will always try to accommodate you if the doctor is available. If your condition is urgent you will always be seen on the same day by one of the doctors or nurses as appropriate. To enable us to do this it is important you do NOT book an urgent appointment unnecessarily.
Due to the variety of clinics that we operate when you speak to our Reception staff to book an appointment they will ask you to give them an indication of what the nature of the problem is. By doing this we can ensure that you are placed into the appropriate clinic. Please note that our blood clinic appointments can only be booked in the morning.
As the Practice operates across two sites, patients may be given an appointment at either Helsby Health Centre or Elton Surgery. Please take care to check at which surgery your appointment has been booked before you attend.