- Care Quality Commission (CQC) Inspection
- Catchment Area
- Disabled Access
- GP Sessions
- Home Visits
- How to Join the Practice
- How To Make An Appointment
- How to Obtain Test Results
- Infection Prevention and Control Statement
- Making a Complaint
- Named Accountable GP
- Patient Confidentiality
- Practice and Patient Charter
- Practice Opening Times
- Privacy Notices
- Removal from the Practice List
- Text Messaging Service
- Training Days
- What to do if the Surgery is Closed
- Zero Tolerance Policy
Making a Complaint
Please click here for a copy of our Practice Complaints Leaflet
If you wish to raise a concern or a complaint please email the Patient Service Manager at firstname.lastname@example.org in the first instance or NHS England Contact Centre on 0300 311 2233.
We look to settle complaints as soon as possible.
We will acknowledge receipt within 3 working days. You may then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If we expect the period of investigation to take some time we will explain the reason for this and tell you when we expect to complete it. We will also keep you informed as the investigation progresses.
Please note you can not make a complaint to the practice and directly to NHS England regarding the same matter.
It may be possible to arrange a conciliation / mediation meeting to discuss your complaint. This can happen before and / or after an investigation has been undertaken. Sometimes a meeting is useful in resolving a complaint. Please contact the Practice Manager to discuss your options.
How can I get help with making my complaint?
West Cheshire CCG Customer Solution Centre (formerly PALS)
What if I am still unhappy?