Practice and Patient Charter

Practice and Patients Charter – Rights and Responsibilities of Patients

• race, gender, social class, age, religion, sexual orientation, appearance,
• disability or medical condition.

• treated courteously at all times by  doctors and staff
• offered suitable necessary treatment by appropriately qualified personnel.
• offered an appropriate appointment as requested in accordance with current Practice policy.
• If a Surgery has to be cancelled we will inform you as soon as possible and offer you an alternative appointment.
• allowed access to their medical records in accordance with relevant legislation. 
• informed of how to make a complaint.                                 

• inform the Surgery as soon as possible when unable to keep an appointment so the appointment can be offered to another patient.
• be punctual for all appointments and if we are running late please be patient.
• we ask that you treat the doctors and all the staff with the same respect and courtesy that you receive.
• observe Practice policies and procedures where appropriate
• inform the Receptionist of any changes in domestic circumstances (e.g. name, address, telephone number)