Practice and Patient Charter

Practice and Patients Charter – Rights and Responsibilities of Patients

Anyone requesting to join the Practice will not be discriminated against on the grounds of
  • race, gender, social class, age, religion, sexual orientation, appearance,
  • disability or medical condition.
Patients have a right to be:
  • treated courteously at all times by  doctors and staff
  • offered suitable necessary treatment by appropriately qualified personnel.
  • offered an appropriate appointment as requested in accordance with current Practice policy.
  • If a Surgery has to be cancelled we will inform you as soon as possible and offer you an alternative appointment.
  • allowed access to their medical records in accordance with relevant legislation. 
  • informed of how to make a complaint.                                 
Patients are expected to:
  • inform the Surgery as soon as possible when unable to keep an appointment so the appointment can be offered to another patient.
  • be punctual for all appointments and if we are running late please be patient.
  • we ask that you treat the doctors and all the staff with the same respect and courtesy that you receive.
  • observe Practice policies and procedures where appropriate
  • inform the Receptionist of any changes in domestic circumstances (e.g. name, address, telephone number)